One concrete journey.
A visitor is looking for a vehicle and wants to book a test. The request identifies the vehicle, collects an availability and is assigned to the right location; the team confirms the appointment from its own operational tool.
The first priorities.
- An up to date presentation of the services
- Structured requests for a test or a quote
- Assignment, appointments and follow-up
What to keep under control.
We agree on a baseline before the interventions. The indicators depend on the data available and on the journey actually implemented.
- Requests per vehicle or service
- Confirmed appointments
- Response time of the location
- Requests left without a follow-up