Dependence on OTA, repetitive questions and multilingual enquiries require a coherent path between the site and the management of the booking.
Run the audit on your siteA family wants to know whether they can arrive late and add a cot. The site answers the standard information and collects the details of the particular request; the staff decides and replies, while prices and availability stay in the booking engine.
Rooms, conditions, services and access to the booking engine. You need someone responsible for updating the information and handling the special requests.
We agree on a baseline before the interventions. The indicators depend on the data available and on the journey actually implemented.